Have you ordered too much? Simply don’t want to keep the product or have changed your mind? That’s not a problem at all.
If you would like to return any unused, undamaged and unopened products to us, we are happy for you to do so. Any carriage that you paid will not be refunded unless the items are damaged/faulty.
For the returns, we recommend that you get in touch, so that we can help you arrange getting the products back to us. Please notify us of returns as soon as possible by email at firstname.lastname@example.org or call us on 0333 015 4345.
We will provide you with the correct address for where to send the goods, and once we have received them we will process your refund.
Returned items which are not in new or unused condition may not be fully credited to your account, unless they are faulty or damaged.
Please note: You must notify us that you wish to return undamaged, unwanted or over-ordered goods within 14 days of receiving them. Unfortunately, we cannot accept a return outside of this timeframe.
If you notify us of the return before delivery has taken place, you will be liable for a full refund. If the goods have been delivered, you will not receive a refund on the carriage paid.